How To Shop

Welcome to Aveda Online. Shopping is easy, convenient, and secure.

Step One:
Select the quantity of product you wish to purchase (up to eight [8] of any single item).

Step Two:
Click on "Add to Bag" to place the product in your shopping bag.

Step Three:
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout.

Once your order has been submitted, we cannot change, add to or cancel an online order.

After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided.

An email confirming receipt of your order will arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1800 292 069 for assistance. For fastest service, please have your order number available.

We also take Phone Orders. Call 1800 292 069 (Aus only) to speak to a customer service representative.

Selecting Colour Online

This site is best viewed with Firefox, Chrome, Safari or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024x768. Please note that monitors display colours differently based upon their settings. Please feel free to email us with questions about specific colours, and we'll be happy to assist you.

Security Online

At Aveda Online, we understand how important security is to you. When you place an order at Aveda Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • AOL 5.0 and higher
  • Internet Explorer 5.0 and higher
  • Mozilla Firefox 1.0.4 (Windows only)
  • Netscape 6.0 (Windows only)
  • Safari RSS

Item Availability


If an item selected is temporarily out of stock at the time of your order, please click the "Notify Me" button on the product page and enter your email. You will then be notified via email once the item is back in stock in our warehouse.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) units of any item with a maximum purchase of $500 and/or fourteen (14) items per customer. In addition, we are unable to accept more than 3 orders per day from each customer. If you have any questions please contact us at 1800 292 069 or via email here and we will be happy to assist.


Steps for Redeeming Offer Codes:

  • Enter your offer code on the "Payment" page or the "Review Your Order" page.
  • Offer codes are case sensitive and should be entered exactly as they appear.
  • When you click "APPLY" The offer will be applied to your order.
  • When an offer code is accepted, the offer will be displayed in the "Payment Summary".
  • Important Note: One (1) offer code may be used per order.


Gift orders always receive special care at Aveda Online. We will be happy to create a beautiful gift package and include a note card with your personal message.

If you wish to have your Aveda Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal message, please enter it in the text box provided.

Please note: Multiple items within a single gift order will be presented as one gift package.


All prices indicated for products available via the Website are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered includes GST, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options, and payment will be debited and cleared from your account as set out in the Payment section of this Website.

Please note for our New Zealand customers, all prices on our site are displayed in Australia Dollars (AUD), and will be charged in Australia Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.


Credit / Debit cards accepted:
- American Express
- Mastercard
- Visa


AfterPay – Shop Now, Pay Later. Find out more.