Shipping
Shipping Charges
We try to process all orders as quickly as possible, but shipping times are longer during peak promotional periods. This includes, but is not limited to AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these times.
To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.
Option one - Australia Standard Delivery
$10.00 or FREE with any $60+ order.
Option two - Australia Express Delivery
$15.00 or $5.00 with any $60+ order.
Estimated delivery times from warehouse dispatch:
| Standard Delivery | Express Delivery | |
| NSW Metro | 2 business days | 1 business day |
| NSW Regional | 3 - 4 business days | 1 - 3 business days |
| VIC Metro | 2 - 3 business days | 1 business day |
| VIC Regional | 3 - 5 business days | 2 - 3 business days |
| QLD Metro | 2 - 3 business days | 1 business day |
| QLD Regional | 2 - 12 business days | 1 - 4 business days |
| TAS Metro | 3 - 5 business days | 1 business day |
| TAS Regional | 13 - 17 business days | 1 - 4 business days |
| SA Metro | 2 - 4 business days | 1 business day |
| SA Regional | 2 - 5 business days | 2 - 4 business days |
| WA Metro | 4 - 5 business days | 1 - 2 business days |
| WA Regional | 5 - 8 business days | 3 - 6 business days |
| NT Metro | 4 - 7 business days | 3 - 4 business days |
| NT Regional | 6 - 13 business days | 4 - 5 business days |
| ACT | 2 business days | 1 business days |
Option Three - New Zealand Standard Delivery
$10.00 or FREE with any $60+ order.
Estimated delivery times from warehouse dispatch:
| Auckland Metro | 3 - 4 business days |
| North Island Regional | 4 - 5 business days |
| Christchurch Metro | 3 - 4 business days |
| South Island Regional | 3 - 4 business days |
Check the status of your order by going to Track My Order.
Shipping Rules and Restrictions
All orders require a signature upon delivery.
We will deliver the goods in accordance with the delivery option selected by you during the order process.
- To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day.
- Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Orders may be delivered in one or more parts.
- We do not accept any liability whatsoever for delayed delivery caused by any third party outside of our reasonable control. As soon as you have received the goods, you will assume all risk in the goods.
- If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.
- Aveda Australia Online ships all orders from Sydney via Australia Post for Australian orders and via Seko for New Zealand orders. Delivery lead times will be based on location. Delivery areas further away from Sydney, international and rural addresses will result in longer lead times.
- Aveda Australia Online uses Australia Post's eParcel management system. eParcel is a signature on delivery service that provides a freight tracking capability. If for any reason no signature can be collected, these deliveries will be "carded" (card left at letterbox) to the nearest local Post Office for pick up.
- For delivery to some rural and semi rural areas Australia Post has restricted delivery operations and no capability to deliver with signature. A card will also be left with pick up details.
- • Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received and your order has been accepted by us. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 business days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
Delivery Addresses
To ensure that there are no mistakes with addresses, we use a system that verifies your address using your postcode.
We can only accept orders to P.O Box addresses in Australia.
We're sorry Aveda Australia Online only delivers online orders to Australia and New Zealand addresses.
Import Duties
For our New Zealand customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
New Zealand Shipping Restrictions
Orders containing the following flammable items are shipped on Fridays only and may take up to 10 business days to be delivered.
- Aveda Teas (Tea Bags and Loose Leaf)
- Be Curly™ Curl Enhancing Hair Spray
- Botanical Kinetics™ Exfoliant
- Botanical Kinetics™ Skin Firming/Toning Agent
- Brilliant™ Medium Hold Hair Spray
- Brilliant™ Spray-On Shine
- Chakra™ Balancing Body Mists
- Cooling Balance Oil Concentrate
- Heat relief™ thermal protector & conditioning mist
- Invati Advanced™ Light Starter Set
- Invati Advanced™ Value Kit - Light
- Invati Advanced™ Rich Starter Set
- Invati Advanced™ Value Kit - Rich
- Invati Advanced™ System Set - Light
- Invati Advanced™ System Set – Rich
- Invati Advanced™ Light Set
- Invati Advanced™ Rich Set
- Invati ™ Scalp Revitalizer
- Invati ™ Scalp Revitalizer Trio Pack
- Invati Men™ Scalp Revitalizer
- Aveda Men Pure-Formance™ Aroma Spray
- Outer Peace™ Blemish Spot Relief
- Pure Abundance™ Volumizing Hair Spray
- Scalp Remedy™ Dandruff Solution
- Speed of Light™ Blow Dry Accelerator Spray
- Sun Care Protective Hair Veil
- Volumizing Tonic™
- Witch Hazel Hair Spray