Order Processing

  • Most orders are processed within one to two business days (processing time does not include weekend days).
  • Orders placed on Saturday and Sunday will begin processing the following Monday
  • Orders with Express Shipping (for Australian orders only) will be processed the same day if received by 11am Monday to Friday AEST.
  • Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
  • We are only able to accept orders that are billed to and/or shipped to Australia or New Zealand. We apologise for any inconvenience.
  • All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
  • Your order will be delivered by Australia Post or Australia Post Express Courier International. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden' at the address.

Order Inquiries

Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Aveda Online orders. When you click on Order Tracking, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) no longer available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.