Order Processing

  • Most orders are dispatched within one to two business days (processing time does not include weekend days).
  • Orders placed on Saturday and Sunday will begin dispatch the following Monday
  • Orders with Express Shipping (for Australian orders only) will be dispatched the same day if received by 11am Monday to Friday AEST.
  • Orders are dispatched on business days only (Monday through Friday, excluding public holidays).
  • We are only able to accept orders that are billed to and/or shipped to Australia or New Zealand. We apologise for any inconvenience.
  • All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
  • Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
  • For orders shipping to NZ, please call 1800 292 069 or Live Chat customer service as soon as possible during our opening times for further assistance.
  • Your order will be delivered by Australia Post or Australia Post Express Courier International. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden' at the address.

Order Inquiries

Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your Aveda Online orders.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) no longer available.
  • Difficulty in processing payment information.
  • Cannot ship to address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.

If we believe an order has been placed fraudulently, the order will be cancelled and no notification will be sent.

Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

If you wish to change the shipping address once the order has been dispatched, you can do this directly with Australia Post via the link below

https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on
13 76 78.

For orders shipping to NZ, please call 1800 292 069 or Live Chat customer service as soon as possible during our opening times for further assistance.